ATTENTION: PLEASE REVIEW AND ACCEPT BEFORE CONTEMPLATING LIVESTOCK ORDERS WITH US.
This single, paramount term and condition lies at the core of our policy. Our primary objective is to dissuade those who might react unfavourably to delivery delays, potentially leading to order cancellations. It is absolutely crucial to underscore that the items you are ordering are living beings, not mere inanimate objects. In the rare event of a delay, it is of utmost importance to respond rationally and responsibly, always considering the well-being of the livestock involved. We earnestly implore you to refrain from placing a livestock order if you are inclined to strongly negative reactions in such situations.
By proceeding with a livestock order, you explicitly signify your comprehension, acceptance, and commitment to uphold this particular term and condition.
Waiting for Livestock:
Please be aware that neglecting to await livestock delivery, even in cases of reasonable delay, or cancelling an order post-dispatch, will result in charges for an emergency return to the base. Furthermore, any losses of livestock will be subject to charges on your account. Given that you are dealing with living creatures – livestock – we sincerely urge you to abstain from ordering if you are unable to accommodate the possibility of delivery delays.
Livestock Delivery Explained:
The store maintains specific policies regarding the delivery of livestock. Here are the key points:
- Licensed Livestock Courier: The store exclusively uses a licensed livestock courier for shipping fish and coral. This approach is chosen to ensure responsible and ethical transportation of the livestock.
- Livestock Shipping Fee: The livestock shipping fee charged to customers of £19.99 does not cover the true cost, and therefore, there is a minimum spend requirement of £30.00 before the option for livestock shipping becomes available.
- Pre-Arranged Delivery: The store never ships livestock without first arranging a suitable delivery day. Before dispatching the livestock, the store must confirm the agreed-upon delivery day with the customer.
- Saturday Delivery Confirmation: Customers who choose Saturday delivery must have their availability confirmed for the upcoming Saturday before the store sends out the livestock. This confirmation ensures that the livestock can be received promptly.
- Signature Requirement: Livestock deliveries require a signature upon receipt and cannot be left in a safe location. This precaution ensures proper handling and the well-being of the livestock.
- Geographic Restrictions: The courier has strict geographic restrictions for livestock deliveries. Unfortunately, deliveries to Northern Ireland, Republic of Ireland, Isle of Man, Isles of Scilly, Channel Islands, and certain Scottish offshore postcodes may not be possible. Customers are encouraged to contact the store via email to confirm if livestock delivery is available in their area.
- Minimum Order Value and Order Cancellations: The store has a minimum order value of £30 for livestock shipping. Additionally, the store reserves the right to cancel orders that are deemed high-risk or involve a high number of single tropical freshwater fish species.
It is essential for customers to familiarize themselves with these policies before making a purchase. For more detailed information or specific inquiries, customers should consult the store’s terms and conditions or reach out to the store directly for clarification.
Livestock Guarantee:
The store has specific guidelines and policies regarding the guarantee and handling of livestock. Here are the key points:
- Live Arrival Guarantee: The store only guarantees live arrival of the livestock once it is out of the shipping bag. Once the livestock is released into the customer’s water, it becomes their responsibility.
- Concerns on Arrival: If customers have any concerns about the livestock upon arrival, they are advised to leave it in the shipping bag and float it in their water. In such cases, customers should contact the store before releasing the livestock.
- Removal of Guarantee: The store previously offered a ten-day guarantee but found that it encouraged customers to take excessive risks without concern for the financial aspect. By removing the guarantee and making customers assume the financial risk, it is believed that customers will exercise more care and conduct thorough research, ultimately benefiting the well-being of the livestock.
- Assistance with Problems: While a formal guarantee is not provided, the store is willing to help investigate any issues or problems with their livestock on a case-by-case basis. Customers should reach out to the store for assistance in such situations.
It’s important for customers to understand and consider these policies before purchasing livestock. For further clarification or specific inquiries, customers should consult the store’s terms and conditions or contact the store directly.
